Assessment Kit-BSBCUE205 Prepare for work in a customer engagement environment New Unit Core Units CHCCCS019 Recognise and

Core Units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

Units of competency SITXHRM003 Lead and manage people SITXFSA001 Use hygienic practices for food safety SITXWHS003 Implement and monitor work health and safety practices BSBMGT517 Manage operational plan SITHFAB002 Provide responsible service of alcohol SITXHRM004 Recruit

Core units CUAPPR603 Engage in the business of creative practice CUAPPR505 Establish and maintain safe creative practice CUAPPR605 Evolve ideas for professional creative work Elective Units BSBADV602 Develop an advertising campaign BSBADV604 Execute an advertising campaign BSBCRT501 Originate and develop concepts BSBFIM601 Manage finances BSBINN502 Build and sustain an innovative work environment BSBINN601 Lead and manage organisational change BSBINN801 Lead innovative thinking and practice BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBMGT616 Develop and implement strategic plans BSBMGT617 Develop and implement a business plan BSBMKG609 Develop a marketing plan If you require RPL Kits with comprehensive benchmarking

Units of competency AHCORG406 Oversee compliance with an organic certification scheme AHCORG502 Prepare the enterprise for organic certification AHCORG501 Develop an organic management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRCIND001 Work effectively in a community pharmacy HLTWHS001 Participate in workplace health and safety SIRCINF001 Use pharmacy practices for infection control SIRXSLS002 Follow point-of-sale procedures SIRXCEG008 Manage disrespectful

Assessment Kit-BSBCUE205 Prepare for work in a customer engagement environment New Unit Core Units CHCCCS019 Recognise andOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of