SCORM Compliant Package-TLIG0002 Lead a work team Quote aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

assess and control safety risks SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SIFCBGM002 Maintain property and structures SIFCBGM001 Provide general grounds care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPETH002 Uphold and support the values and principles of public service PSPPCY004 Support policy implementation PSPLEG002 Encourage compliance with legislation in the public sector PSPGEN029 Value diversity PSPGEN043 Apply government processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Stage 3: Third Party Kit

Units of competency RIIRIS402E Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-TLIG0002 Lead a work team Quote aggressive or abusive customers SIRXECM002* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.