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Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages If you require RPL Kits with comprehensive benchmarking
Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking
Units of competency FBPBPG4003 Coordinate wine operations packaging processes If you require RPL Kits with comprehensive benchmarking
ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT611 Develop ICT strategic business plans ICTSAD604 Manage and communicate ICT solutions ICTSAD608 Perform ICT-focused enterprise analysis ICTSAD611 Manage assessment and validation of ICT solutions ICTNWK603 Plan
Units of competency ICTNWK529 Install and manage complex ICT networks ICTNWK546 Manage network security ICTNWK538 Install and maintain valid authentication processes If you require RPL Kits with comprehensive benchmarking
SCORM Compliant Package-HLTAID001 Provide cardiopulmonary resuscitation FSK Units of competency SIRXMKT002 Use* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.