Unit Knowledge Guide-BSBOPS305 Process customer complaints FWP ethics and privacy in an

ethics and privacy in an ICT environment ICTICT502 Develop detailed component specifications from project specifications ICTNWK514 Model preferred system solutions ICTPRG425 Use structured query language ICTPRG509 Build using rapid application development ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisation ICTPMG501 Manage ICT projects ICTPRG503 Debug and monitor applications ICTSAD506 Produce a feasibility report ICTWEB502 Create dynamic web pages ICTTEN516 Produce technical solutions from business specifications ICTSAS505 Review and update disaster recovery and contingency plans ICTPRG502 Manage a project using software management tools ICTWEB501 Build a dynamic website ICTNWK504 Design and implement an integrated server solution If you require RPL Kits with comprehensive benchmarking

CPCCCM1015A Carry out measurements and calculations

procure and store construction materials for building and construction projects CPCCBC4026 Arrange building applications and approvals CPCCBC4031 Process client requirements BSBPMG426 Apply project risk management techniques CPCCBC4001 Apply building codes and standards to the construction process for Class 1 and 10 Buildings CPCCBC4004 Identify and produce estimated costs for building and construction projects CPCCBC4005 Produce labour and material schedules for ordering CPCCBC4010 Apply structural principles to residential and commercial constructions CPCCBC4013 Prepare and evaluate tender documentation BSBPMG422 Apply project quality management techniques CPCCBC4053 Apply building codes and standards to the construction process for Class 2 to 9

Units of competency BSBHRM513 Manage workforce planning CHCECD001 Analyse and apply information that supports employment and career development * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices Elective Units SHBHBAS002 Provide head

Unit Knowledge Guide-BSBOPS305 Process customer complaints FWP ethics and privacy in anOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner