Unit Knowledge Guide-CUAPAI211 Develop painting skills Graduate Certificate aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR211 Make simple creative work CUARES202 Source and use information relevant to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBSTR301 Contribute to continuous improvement Group A BSBTEC101 Operate digital devices Group A BSBTEC201 Use business software applications Group A CUAIND211 Develop and apply creative arts industry knowledge Group B If you require RPL Kits with comprehensive benchmarking

Units of competency HLTPAT004 Collect pathology specimens other than blood CHCPOL003 Research and apply evidence to practice HLTAHW027 Provide information and strategies in sexual health for women HLTAHW026 Provide information and strategies in sexual health for men CHCCDE004 Implement participation and engagement strategies CHCCCS014 Provide brief interventions CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTSUS402 Install and test power saving hardware ICTSUS403 Install and test power management software * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and practices in the workplace UEECD0010 Compile and produce an energy sector detailed report UEECD0016 Document and apply measures to control WHS risks associated with electrotechnology work UEECD0019 Fabricate

Unit Knowledge Guide-CUAPAI211 Develop painting skills Graduate Certificate aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner