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we are introducing the PALETTE mini series – redesigned in a convenient size for instant inspiration
• Hand printed in Birmingham• 80% organic cotton
Through themes of sustainability
the PALETTE mini series was launched at the end of 2019
Clients range from Paul McCartney to Lady Gaga
Bad Services Art & Design we are introducing the PALETTEBad Services explores one of the biggest challenges facing organisations today: why services that begin with the best intentions so often become frustrating, inefficient and disconnected from the people they are meant to serve. Building on the ideas introduced in Good Services, author Lou Downe examines the organisational behaviours, structures and assumptions that prevent services from improving over time. Rather than focusing solely on design