SCORM Compliant Package-UEECD0027 Participate in development and follow a personal competency development plan NWP Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and evaluate an incident response plan ICTSAS527 Manage client problems ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK562 Configure internet gateways ICTCYS610 Protect critical infrastructure for organisations Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Units of competency AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR032 Diagnose and repair automotive electrical systems AURETR010 Repair wiring harnesses and looms AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR024 Diagnose and repair compression ignition engine management systems AURETR009 Install vehicle lighting and wiring systems AURETR006 Solder electrical wiring and circuits AURETR011 Install basic ancillary electrical systems and components AURETR016 Read and apply vehicle wiring schematics and drawings AURETR043 Diagnose and repair electronic body management systems AURETR028 Diagnose and repair instruments and warning systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and practices in the workplace UEPOPS002 Apply environmental and sustainable energy procedures UEPOPS003 Apply quality systems to work UEPOPS045 Maintain and utilise records UEPOPS122 Perform process plant inspections UEPOPS145 Undertake local systems operations Elective units CPCCWHS2001 Apply WHS requirements

analyse and present workplace data and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-UEECD0027 Participate in development and follow a personal competency development plan NWP Units of competency BSBOPS404 Implement* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.