SCORM Compliant Package-ICTICT210 Operate database applications SIS Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid FWPHAR3224 Operate crawler tractor If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBSTR503 Develop organisational policy BSBOPS501 Manage business resources BSBOPS504 Manage business risk BSBOPS601 Develop and implement business plans BSBFIN501 Manage budgets and financial plans If you require RPL Kits with comprehensive benchmarking

Units of competency AURVTN029 Set up and operate universal vehicle measuring systems AURVTN028 Identify and repair high strength steel vehicle components AURVTA002 Remove and replace vehicle supplementary restraint systems AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURVTN023 Repair adhesive bonded structural damage on vehicles AURETH011 Depower and reinitialise hybrid electric vehicles If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-ICTICT210 Operate database applications SIS Core units SIRXCEG001 Engage the* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.