Learning and Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set Unit Units of competency SISSSCO014 Develop

Units of competency SISSSCO014 Develop sport coaches TAEDEL301 Provide work skill instruction TAEASS301 Contribute to assessment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Readiness and Equity

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTGAM418 Use simple modelling for animation ICTGAM420 Produce interactive games ICTGAM421 Identify and apply games design and game play principles ICTGAM426 Write narrative scripts for interactive games ICTGAM427 Use 3-D software interface and toolsets ICTICT433 Build graphical user interfaces ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

The Trainer's Guide 2020

Core Units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety HLTPOP005 Work in a population health context HLTPOP006 Contribute to working with the community to identify health needs HLTPOP008 Develop and implement disease prevention and control measures HLTPOP009 Provide information and support on environmental health issues HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective Units CHCAOD001 Work in an alcohol and other drugs context CHCCCS001 Address the needs of people with chronic disease CHCCCS014 Provide brief interventions CHCCCS028 Provide client-centred support to people in crisis CHCCCS038 Facilitate the empowerment of people receiving support CHCCCS040 Support independence and wellbeing

Learning and Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set Unit Units of competency SISSSCO014 DevelopOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to