Vocational Placement Kit-BSB20215 Certificate II in Customer Engagement Course A work placement kit to

A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID010 Provide basic emergency life support If you require RPL Kits with comprehensive benchmarking

Core units BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices ICTICT201 Use computer operating systems and hardware ICTICT202 Work and communicate effectively in an ICT environment ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICTWEB201 Use social media tools for collaboration and engagement Elective units ICTICT205 Design basic organisational documents using computing packages ICTICT206 Install software applications ICTICT207 Integrate commercial computing packages ICTICT210 Operate database applications ICTSAS209 Connect and use a home based local wireless network CUADIG201 Maintain interactive content BSBITU211 Produce digital text documents If you require RPL Kits with comprehensive benchmarking

Curriculum design overview - main content areas

All CAQA LLND Kits undergo industry validation

Vocational Placement Kit-BSB20215 Certificate II in Customer Engagement Course A work placement kit toA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.