Learner Guide-CHCECE053 Respond to problems and complaints about the service EAL We hire subject matter experts

We hire subject matter experts to write our learning and assessment resources to ensure they are industry and workplace relevant and current

Core units CHCCCS010 Maintain a high standard of service CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAHA001 Assist with an allied health program HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units CHCAGE001 Facilitate the empowerment of older people CHCDIS007 Facilitate the empowerment of people with disability CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

and communicate effectively in dynamic professional environments

Core units BSBHRM521 Facilitate performance development processes BSBHRM522 Manage employee and industrial relations BSBHRM523 Coordinate the learning and development of teams and individuals BSBHRM524 Coordinate workforce plan implementation BSBHRM527 Coordinate human resource functions and processes BSBOPS504 Manage business risk BSBWHS411 Implement and monitor WHS policies

industry needs and ACSF indicated levels

Learner Guide-CHCECE053 Respond to problems and complaints about the service EAL We hire subject matter expertsOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce