PowerPoint-CHCPRT010 Work with children and young people with complex trauma and attachment issues and needs PMA aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURTTL004 Inspect and service LNG fuel systems AURTTL005 Diagnose and repair LNG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCYS407 Gather

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTAID011 Provide first aid HLTAID016 Manage first aid services and resources HLTCAR001 Perform electrocardiography (ECG) HLTHPS001 Take clinical measurements HLTHPS002 Support health professional in the delivery of care HLTHPS003 Maintain medication stocks HLTHPS005 Handle medical specimens HLTINF001 Comply with infection prevention and control policies and procedures HLTINF002 Process reusable medical devices and equipment HLTWHS003 Maintain work health and safety BSBADM307 Organise schedules BSBINM401 Implement workplace information system BSBMED301 Interpret and apply medical terminology appropriately BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records Elective units BSBMED401 Manage patient recordkeeping system CHCCCS020 Respond effectively to behaviours of concern CHCPRP003 Reflect on and improve own professional practice HLTAID014 Provide advanced first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

All CAQA LLND Kits undergo industry validation

PowerPoint-CHCPRT010 Work with children and young people with complex trauma and attachment issues and needs PMA aggressive or abusive customers SIRXCEG009Our PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered