Unit Knowledge Guide-VU23524 Engage in straightforward casual conversations and spoken transactions Unit aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDES502 Establish

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFM2013 Use furniture making sector hand and power tools MSFGN2001 Make measurements and calculations MSFGN2004 Prepare simple scale drawings by hand MSMWHS200 Work safely Elective units CPCWHS1001 Work safely in the construction industry MEM16008 Interact with computing technology MSAPMSUP201A Receive or despatch goods MSMSUP240 Undertake minor maintenance MSMSUP273 Handle goods MSFKB2004 Provide assistance in cabinet installation MSFFM2016 Join solid timber MSFFM2015 Apply sheet laminates by hand If you require RPL Kits with comprehensive benchmarking

Core units AHCWHS401 Maintain work health and safety processes Elective units AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCCHM403 Prepare safe operating procedures for calibration of equipment AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG436 Implement an irrigation-related environmental protection program AHCIRG437 Schedule irrigations AHCIRG442 Supervise irrigation system installation AHCIRG445 Manage surface irrigation systems AHCLSC401 Supervise landscape project works If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTDBS507 Integrate databases with websites ICTPRG553 Create and develop REST APIs ICTPRG554 Manage data persistence using noSQL data stores ICTWEB522 Develop website information architecture ICTWEB525 Implement quality assurance process for websites ICTSAS530 Use network tools (Release 1) Group O ICTSAD501 Model data objects Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-VU23524 Engage in straightforward casual conversations and spoken transactions Unit aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner