Learning and Assessment Kit-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set TLI Units of competency FBPCEL2009 Carry

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

selection and induction of staff TAEDEL301 Provide work skill instruction AHCBUS511 Manage enterprise staff requirements AHCWRK403 Supervise work routines and staff performance If you require RPL Kits with comprehensive benchmarking

Units of competency SIRCIND001 Work effectively in a community pharmacy HLTWHS001 Participate in workplace health and safety SIRCINF001 Use pharmacy practices for infection control SIRXSLS002 Follow point-of-sale procedures SIRXCEG008 Manage disrespectful

Units of competency AHCMDC304 Undertake care and maintenance of medicinal cannabis AHCMDC302 Apply regulatory and quality requirements to the production of medicinal cannabis AHCMDC305 Undertake harvest and pre-processing of medicinal cannabis AHCMDC303 Undertake propagation of medicinal cannabis AHCMDC301 Apply security regulatory requirements to work in the medicinal cannabis industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set TLI Units of competency FBPCEL2009 CarryOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to