Change Leadership Certificate Design Thinking The Human-Centered Insights certificate combines

The Human-Centered Insights certificate combines quantitative and qualitative approaches to design research to help you illuminate new and unexpected customer insights

Gain a framework to articulate your strategic possibilities and surface what would have to be true for your strategy to win

and physical needs of your customers

Frame your question and determine the types of data you need

assess your resources and readiness to ensure your strategy is actionable

Change Leadership Certificate Design Thinking The Human-Centered Insights certificate combinesLearn a human centered approach to change leadership. Unlike traditional change management, this program will help you put people, not process, at the center of your change journey. Explore how to think in systems to understand the big picture, gain context around the change you seek, spot opportunities, and choose where to start. Use frameworks that will show you how to start small, co create, and experiment with others to design your change and