Learning and Assessment Kit-CHCDFV003 Promote community awareness of domestic and family violence TLI Core units FNSASIC314 Provide Tier

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

Core units CHCCCS015 Provide individualised support CHCDIS002 Follow established person-centred behaviour supports CHCDIS005 Develop and provide person-centred service responses CHCDIS007 Facilitate the empowerment of people with disability CHCDIS008 Facilitate community participation and social inclusion CHCDIS009 Facilitate ongoing skills development using a person-centred approach CHCDIS010 Provide person-centred services to people with disability with complex needs CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP001 Recognise healthy body systems HLTWHS002 Follow safe work practices for direct client care Elective units CHCADV001 Facilitate the interests and rights of clients CHCADV002 Provide advocacy and representation services CHCAGE001 Facilitate the empowerment of older people Additional electives CHCAGE003 Coordinate services for older people CHCAGE005 Provide support to people living with dementia CHCCCS001 Address the needs of people with chronic disease CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS007 Develop and implement service programs CHCCCS011 Meet personal support needs CHCCCS017 Provide loss and grief support CHCCCS023 Support independence and wellbeing CHCCCS025 Support relationships with carers and families If you require RPL Kits with comprehensive benchmarking

Units of competency ICTOPN508 Perform acceptance and commissioning tests on optical networks ICTBWN308 Work safely on live optical fibre installations ICTOPN404 Test optical communications systems and components ICTOPN511 Test performance of specialised optical devices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITEEVT008 Manage event staging components SITEEVT002 Process and monitor event registrations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMWHS205 Control minor incidents MSMWHS212 Undertake first response to fire incidents MSMWHS217 Gas test atmospheres PMAOMIR301 Undertake initial rescue PMAWHS213 Undertake fire control and emergency rescue MSMWHS216 Operate breathing apparatus MSMPER205 Enter confined space HLTAID011 Provide First Aid MSMPER200 Work in accordance with an issued permit MSMWHS210 Undertake first response to non-fire incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CHCDFV003 Promote community awareness of domestic and family violence TLI Core units FNSASIC314 Provide TierOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to