RPL Kit-AURACA001 Respond to customer needs and enquiries in an automotive workplace Ready for Sale All assessment resources include context

All assessment resources include context and conditions of assessment

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Embed the LLND process into pre-enrolment

Assessment of best practice holistic delivery

Simulated business resources (templates

RPL Kit-AURACA001 Respond to customer needs and enquiries in an automotive workplace Ready for Sale All assessment resources include contextOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information